Common Questions

Common Questions:

  • Do you deliver to areas outside Cavite?                                                            

Yes! We deliver nationwide.  For Metro Manila and nearby provinces, we deliver via Lalamove. Delivery fee will be shouldered by the customer.        

To save on delivery cost, we implement multiple deliveries, the following rates will apply:

         Metro Manila | Quezon City - Php150.00

         Marikina | Rizal - Php200.00

         Valenzuela | Fairview - Php250.00

         Kawit | Noveleta | Rosario - Php150.00

         General Trias | Tanza - Php200.00

         Indang | Amadeo - Php250.00

         Imus | Dasmariñas | Silang - Php200.00

         Biñan | San Pedro | Santa Rosa | Calamba - Php250.00

  • How is my order shipped?                                                         NaturallyBabyPH ships its products through J&T Express if Provincial areas.  For Metro Manila and nearby provinces, we deliver through our trusted rider or via Lalamove
  • How quickly NaturallyBabyPH ships my order?
    Orders placed during business hours ship within 1-2 business days for Metro Manila areas and 3-5 business days for Provincial areas (except on weekends and holidays). 
  • Do you accept order pick-ups?                                                  NaturallyBabyPH's business hours is from 9:00am to 6:00pm, Monday to Saturday.  Pick-ups will only be allowed during this time
  • What are your modes of payment?                                                           We accept payments thru bank transfer (BDO, BPI), GCASH, Paymaya and credit card payment via Paypal (with additional 4.3% Paypal fee)
  • At what point is my credit card charged?                                               Your credit card is charged when the order is placed.
  • Can I send a check?                                                                                      We do not accept checks or money orders for payment.  However, you may opt to deposit a check payment through a bank's over-the-counter transaction but we will wait for its clearing before the order processing.
  • Is your website secure?                                                                             Yes, the payments are done through Paypal. NaturallyBabyPH's payment process is backed by Paypal and fully integrated that it does not require a Paypal sign up. It is seamless to the user since we want to provide an easy experience.
  • Can the shipping address be different to the credit card billing address?                                                                                                      Yes. You will need to follow the instructions on the website during the billing information this option. Please note that we can only ship to one address per order. If you need multiple items with different shipping addresses, then multiple orders will need to be processed. We are also limited to physical address deliveries.
  • Does NaturallyBabyPH have a return policy?                                          Yes. Merchandise must be returned within 7 days of purchase, and in its original condition. Gift wrapping and shipping costs will not be refunded. We do not cover the cost of customers shipping returned items to NaturallyBabyPH. If the merchandise is defective, please return it within 7 days after your order, and all shipping costs will be the responsibility of NaturallyBabyPH. Refunds will be given on the credit card used at the time of purchase, minus a Php250.00 restocking fee.

 

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